Magnify2 Support & Maintenance Options
GIGAmacro takes great pride in being a ‘high touch’ organization. We want to give the very best service and care to your system and to support your people in making the best images possible. Our Support & Maintenance packages include on-line training for your existing employees and new hires, so that your people and your system are providing the best return on your investment.
There is a variety of options to ensure that your system stays up to date, is well maintained and available for use at all times.
Support & Maintenance Levels
| Tier 1 | Tier 2 | Tier 3 | Ad Hoc | |
| Cost Per Year | $1,500 | $2,500 | $3,600 | |
| Phone Support1 | 10 hours | 40 hours | Unlimited | $100 ph |
| Email Support | 3 day response | 2 day response | Same day response | 5 day |
| Bug reporting | √ | √ | √ | – |
| On-line Training2 | 2 hours | 5 hours | 12 hours | $125 ph |
| Control Box Firmware Update3 | 1 | 1 | 1 | $500 release |
| Viewer Client Use & Update3 4 | 1 System | 5 Systems | Unlimited | List Price |
| Capture Software Update3 | 1 | 1 | 1 | $500 release |
| Database / Backend Update3 | – | – | 1 | $750 release |
| GIGAmacro Workflow Update3 | – | – | 1 | $750 release |
| GIGAmacro Replacement Parts5 | List Price | List Price – 50% | Included | List Price |
| Parts shipping | Standard S&H | At Cost | Included | List Price |
| On-site Support6 (per day) | $1,200 | $750 | $550 | $1,500 |
| Lapsed Support Catchup | – | – | √ | – |
| Development Priority Voting | – | – | √ | – |